If your account or wallet has been hacked or scammed, this means your account has been compromised and someone else has gained unauthorized access to your account. Using the following steps, you can limit the damage, i.e, you can save and retrieve some of your funds. 

You need to follow these steps ASAP: #

• Install the AnCrypto app on a new mobile device, so that you can create a new account on this device. But make sure that you have not deleted your account or the AnCrypto app on your current mobile device. And in case you have done that, you have your secret recovery phase to back it up and regain its access. 
• Now create a new AnCrypto wallet on the new device. 
• Make sure you write down or properly save the Secret Recovery Phrase of the new wallet. Never share these details with anyone. 
• Next, open your compromised account and send as many funds as you can to the newly created AnCrypto account. If you think that the compromised account has any sweeper script, make sure you don’t send additional tokens to pay gas fees. 
• Once you have transferred all your funds to the new AnCrypto wallet, discontinue the old wallet, and the accounts that are associated with the compromised Secret Recovery Phrase. 
• Also, make sure that you report the spam to the relevant authorities. 

Due to the mechanism and decentralized features of blockchain technology, no successful transaction can be reversed. And thus, any stolen funds cannot be restored. And AnCrypto is a self-custodial multi-chain crypto wallet, we don’t have access to, nor we can control the users’ accounts. Neither, we can intervene or rescue any user’s funds. 

What could be the reason #

As web3 is accessible on a large scale by everyone, it makes it vulnerable to attack by vectors. And this could be the reason that your account has been compromised. Some common reasons for your account compromisation could be the following:

• You visited any malicious phishing website on your device that stole your account details such as Secret Recovery Phrase. 
• You accidentally or intentionally have given the private key or Secret Recovery Phrase of your account to someone else. 
• You have provided unlimited access to your funds as well to a dapp or the smart contract of any site.  

In case you aren’t satisfied with the guide, you can connect with our support team for better guidance.